RETURNS & REFUNDS
We want you to be happy with your Fakies purchase. Because our products include items intended for personal oral use, hygiene restrictions apply to change-of-mind returns.
Change of Mind
For hygiene and safety reasons, we generally cannot accept change-of-mind returns for products that have been opened, used, fitted, moulded or otherwise come into contact with the mouth.
If your product is unopened and unused and you wish to request a return, please contact us as soon as possible after receiving your order. Return requests are assessed individually.
Please do not send a product back without contacting us first.
Faulty, Damaged or Incorrect Products
If your order arrives damaged, faulty, incomplete or you receive the wrong product, please contact us as soon as possible.
Please include your order number, a description of the problem and, where possible, clear photographs showing the issue.
We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.
DIY Fit & Individual Results
Fakies are DIY cosmetic replacement teeth. Results can vary depending on the size and location of the gap, individual mouth shape and how the product is prepared and fitted.
Difficulty achieving your preferred appearance or fit does not necessarily mean that the product is faulty.
Please carefully follow the instructions and instructional guides provided before using the product.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or other applicable consumer protection laws.
Return Shipping
Where a return is accepted for change of mind, the customer may be responsible for return shipping costs.
Where a product is confirmed to have a fault or other problem covered by consumer guarantees, we will handle return costs and remedies as required by applicable law.
Refunds
Once an approved return has been received and assessed, we will advise you of the outcome.
Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
CONTACT US
If you have a problem with your order or would like to request a return, please contact us through the contact details provided on our website and include your order number.